There are two ways to start a return, depending on your situation.
Standard Returns
If you need to return an item that is no longer required and it is still within the product's return period, you can start the return yourself — no need to contact us:
- Log in to your account on our website and click the "Request return" button, or
- If you checked out with a Shop (Shopify) account, log in to your Shop account and start the return directly from your account page.
Either method will automatically start the return process for you. Please do not use these methods for damaged or complex returns.
Damaged or Complex Returns
If your order arrived damaged, or your return is not a simple one, please submit a request instead. Include as much information as possible, including your order number, and attach any relevant images of the damage.